There may be times when you, or your child, feel adversely affected by a decision made at the school, adult centre, or school board.
As of August 28, 2023, the National Student Ombudsman will be responsible for applying the complaint and report processing procedure in Québec’s education system. As part of this province-wide and standardized procedure, the National Student Ombudsman is assisted by Regional Student Ombudsmen throughout Québec.In terms of handling complaints and reports, the mandate of the National Student Ombudsman includes:
Filing a Complaint
Should a student or their parent be dissatisfied with the educational services they received, are receiving, should have received, or need, they can file a complaint based on a procedure that consists of a maximum of three steps:
Step 1 – Person directly concerned or the person’s immediate superior
Step 2 – Person responsible for processing complaints (RTP – Responsable du Traitement des Plaintes / Complaints Officer)
Step 3 – Regional Student Ombudsman
Online: pne.gouv.qc.ca/formulaire
Phone or text message: 1-833-420-5233
Email: plaintes-pne@pne.gouv.qc.ca
NFSB Complaints Officer
Luisa Benvenuti
450-691-1440 #247
Form to file a complaint with the NFSB Complaints Officer
Click HERE
Regional Ombudsman for New Frontiers
Marc-Antoine Joseph
1-833-420-5233
plaintes-pne@pne.gouv.qc.ca
Form to file a complaint with the Regional Ombudsman
Click HERE